Delivery

• How much does delivery cost and how long will it take?
• What countries do you deliver to?
• Do you always deliver within these timescales?
• What if I am not in when a delivery is attempted?

UK Delivery 

These are estimated timeframes not guarantees during the Royal Mail Strikes.  Couriers are facing extra loads and we can not guarantee the next working day but will be quicker than Royal Mail 

Off Mainland Exclusions

For certain off mainland addresses, oversized items may incur a delivery supplement, we will contact you to confirm exact costs. 

Express

Express is a "Next Working Day" service and delivery is only on weekdays (not bank holidays) and your order must be received before 12 noon for it to be despatched on a next working day service. Any special deliveries ordered on a Friday after 12pm, Saturday or Sunday will be despatched on Monday and delivered on a Tuesday.  

Our Next Day service is via DX or DPD which will need a signature on delivery. Delivery standards may vary for remote areas. You will receive an email from our courier with an anticipated one hour delivery slot on the morning of delivery but please be aware parcels can be delivered up to 9pm.

Oversized Items

Items that are oversized for Royal Mail will be sent via EVRI.  

If you have a particular issue with a courier in your local area and have encountered problems previously, please add in the comments box which courier you do not wish us to use and we will use an alternative courier.

International Orders

You as the customer are now liable for any local VAT and import duties, these will need to be paid before the delivery company releases your parcel.

Don’t forget, you can also track your parcel by clicking the link in the shipping confirmation email that you receive when your parcel is shipped.

You can buy on-line with the delivery charges being calculated on weight and clearly shown in your basket as detailed below.

All international prices are VAT exempt

Deliveries outside the UK are subject to customs, legal, regulatory and certain practical restrictions.  Customers are liable to pay customs duty and will be liable for all charges resulting from parcels being returned due to unpaid duty, this includes delivery and return postage costs. 

Most orders are delivered within 7 - 10 working days.

Please note that delivery may be delayed if the international postcode/zip code is entered incorrectly or if duties, taxes or formal customs entry processes apply.

We reserve the right to refuse shipment to PO Boxes, certain International destinations or international parcel forwarding companies. Parcels that are delayed by these companies are not considered lost by Peeq Sports until 20 working days have passed and the forwarding company concerned has fully investigated the missing parcel. No replacement goods will be sent until such an investigation has been completed.  We take no responsibility for the goods once we have delivered to the parcel foward company or storage facility.  Once we have delivery confirmed by the courier company the order is considered delivered and complete and take no responsibility for the onward movement of the parcel.

Do you always deliver within these timescales? 

The timescales we have quoted are an estimation, except where you pay for express delivery, which is a tracked and guaranteed service via a courier.   Occasionally a package delivered using our standard service can be late due to reasons that are out of our control, sometimes this happens at peak times such as Christmas.  All our standard deliveries are via Royal Mail and can be tracked so if your parcel is late, please use your tracking number on the Royal Mail website or call us on 01949 842 300 and we will be happy to help locate the parcel.

What if I am not in when a delivery is attempted?

Our delivery partners send either a text or email on the morning of the delivery (at the latest) so please ensure you give a valid mobile number and your correct email address when placing your order.   If you find you will not be in, you will have the opportunity to re-arrange the delivery directly with the courier or the Royal Mail will leave a card stating if they have left it in a safe place or taken it back to the sorting office for you to collect at your convenience.

We hope you are completely happy with your purchases.  However, if you change your mind simply follow these easy steps:

Simply email us at [email protected] to notify us of your return or exchange requirements, we will reply back with our returns slip so we can quickly process your return.  Please ensure your parcel is back to us within 30 days or 14 days for any sale items.  We will refund you within 48 hours of receipt of your parcel and email you confirmation.  

Shortcuts to...

• What is your returns policy?
• Can I exchange an item?
• Where should I send my returns to?
• I've been sent the wrong item/ faulty item 
• Ways to return an item

Returns Policy:

Our extended Christmas returns policy

To help you shop with confidence this season, we’ve extended our usual limit for returns. Any purchases made online or in store between 1st November and 16th December 2022 can be returned up until Monday 16th January 2023. For purchases made from 17th December onwards, our normal refund policy of 30 days will apply.  This excludes sale items which still need to be returned with 14 days. 

Our full terms and conditions

Should you wish to receive a full refund, the items must be returned to us in a unworn, resaleable condition in all the original packaging with all clothing labels attached.

The item needs to be received back within twenty eight days from the day the parcel was delivered (or 14 days for sale items).  

Please enclose the delivery note provided in your original parcel and complete the relevant sections for refunds / exchanges and we suggest you request a proof of posting receipt.

We will refund the price of the product but not the original delivery charge.  You will be liable to any charges incurred when returning the goods to PEEQ Sports Ltd, unless the return is as a result of an error on our side. 

We will consider the overall condition of the product being returned when making a refund. We will not accept returns outside of the 28 days returns period (14 days for sale items) and will return them to you.  We may withhold up to 20% of the purchase price of the returned items should they be found not to be in their original condition and therefore not fully resaleable.  This means all returned items must be in their original packaging and all labels attached to the garments.  

Please do not attach paperwork or returns labels to shoe/boot boxes as we will deduct 10% if boxes are damaged due to this.

Any refunds will be made within 7 days of receipt of the returned goods and will be made to the original card that the payment was made with.

We take pride in everything we do but if you find an item is faulty then please call us 01949 842 300 and we will be able to assist with a replacement or a refund. Please do not return a faulty item without contacting us first.  We will provide a postage paid returns label if the return is a result of our error in sending incorrect items, or the goods are faulty. 

Exchanges

Exchanges are subject to stock availability. To guarantee stock and for faster delivery, please re-order the size you need and return the unwanted item for a refund. Otherwise, please email [email protected] to notify us of your exchange, we will reply with a returns form attached for you to complete and return in your parcel.  

If there is an issue with stock availablity in the new size or colour, we will call you to discuss alternatives otherwise we will post your new item out the same day we receive your returned items.

Faulty or incorrect items 

Sorry! It doesn't happen often but occasionally we make a mistake and send a wrong item or something arrives in less than perfect condition.  

Please call us on 01949 842 300 and we will explain how you can create a pre-paid returns label and arrange to replace the item as soon as possible

Ways to return an item

With the exception of faulty items or items sent in error, please note that we are not responsible for return postage costs.

• Parcels Under 20kg: Return your parcel using one of the methods listed below:

A- Return using Royal Mail

PEEQ Sports Ltd Returns, Unit 1 Barbrey Business Park, Orston Lane, Bottesford, Leicestershire, NG13 0GY.  

Simply post your parcel at The Post Office and we recommend that you use a tracked service in case, for whatever reason, the parcel(s) fails to reach us.

B – Return using Collect+

Collect+ is a convenient way to return parcels at over 5,800 local shops, open from early until late, 7 days a week and cost from just £4.99 

RETURN ITEMS TO US USING COLLECT+

Simply click on the link above to find your local Collect+ store and purchase your returns label. Print and attach the label to your parcel, ensuring any outbound delivery labels are removed or covered. Drop off your parcel at any Collect+ store, where you will be given a receipt and tracking code which includes up to £50 insurance.  You can book your returns label online using a credit/debit card or PayPal.

Please note that you need a printer available to print off the label and that you can only return your item by Collect+ in the UK and for parcels with dimensions no larger than 60x50x50cm.

• Extra Large Items: For items larger than 10kg or 60x50x50cm, we can arrange cost effective courier collection service with Parcelforce for £10 (the £10 cost will be deducted from your refund, with the exception of faulty or damaged items) – simply call 01949 842 300 during office hours and we can organise this for you.