Returns & Exchanges
We want you to be happy with your purchase and operate a no–quibble returns policy and if you return an item within 30 days* of receipt (14 days for any sale items) - we’ll refund you within 48 hours of receipt of your returns (we do not offer free returns but we will send out any exchanges free of charge).
*XMAS Extended Returns - we are offering an extended returns period for all orders placed from 1st November 2023 - any non Sale items can be returned up to the 10th January 2024. Normal returns terms apply for Sale items.
Simply email us at [email protected] to notify us of your return or exchange requirements, package up your items & include in your parcel:
- your name, order number and a contact phone number
- If you wish a refund or exchange
Please ensure your parcel is back to us within 30 days or 14 days for any sale items. We will refund you within 48 hours of receipt of your parcel and email you confirmation.
- What is your returns policy?
- Can I exchange an item?
- Where should I send my returns to?
- I've been sent the wrong item/ faulty item
For a full refund, the items must be returned to us in a unworn, resalable condition in all the original packaging with all clothing labels attached.
The item needs to be received back within twenty eight days from the day the parcel was delivered (or 14 days for sale items).
We will refund the price of the product but not the original delivery charge.
We will consider the overall condition of the product being returned when making a refund. We will not accept returns outside of the 28 days returns period (14 days for sale items) and will return them to you. We may withhold up to 20% of the purchase price of the returned items should they be found not to be in their original condition and original packaging and therefore not fully resalable. This means all returned items must be in their original packaging and all labels attached to the garments. Please do not attach paperwork or returns labels to shoe/boot boxes as we will deduct 10% if boxes are damaged due to this.
Any refunds will be made within 48 hours of receipt of the returned goods and will be made to the original card that the payment was made with and confirmation emailed to you.
We take pride in everything we do but if you find an item is faulty then please call us 01949 842 300 and we will be able to assist with a replacement or a refund. Please do not return a faulty item without contacting us first, we usually require a photograph of the fault before contacting the supplier. We will provide a postage paid returns label if the return is a result of our error in sending incorrect items, or the goods are faulty and need to be returned.
Exchanges are subject to stock availability. To guarantee stock and for faster delivery, please re-order the size you need and return the unwanted item for a refund.
Otherwise, please email [email protected] to notify us of your exchange, we will reply with a returns form attached for you to complete and return in your parcel.
If there is an issue with stock availablity in the new size or colour, we will call you to discuss alternatives otherwise we will post your new item out the same day we receive your returned items.
Sorry! It doesn't happen often but occasionally we make a mistake and send a wrong item or something arrives in less than perfect condition.
Please call us on 01949 842 300 and we will email a pre-paid returns label and arrange to replace the item as soon as possible
Unit 1 Barbrey Business Park,