Delivery - UK & Worldwide
- How much does UK delivery cost and how long will it take?
- What are the international shipping costs?
- Do you always deliver within these timescales?
- What if I am not in when a delivery is attempted?
|Price||Estimated Delivery Time Frame||Delivery Company|
(FREE on orders over £50)
|2 - 5 working days||Royal Mail or Hermes|
|Express||£6.50||1 - 2 working days||Royal Mail or DPD|
(UK Mainland Only)
|£10.50||Pre 12pm on Next Working Day or Saturday Delivery||DPD|
We dispatch all orders within 24 hours Monday-Friday but you must place your order by 12pm to guarentee same day dispatch.
Off Mainland Exclusions
For certain off mainland addresses, oversized items may incur a delivery supplement, we will contact you to confirm exact costs.
We are unable to send some oversized items on an Express service - if your order is affected by this we will contact you to arrange a suitable delivery.
We ship to most worldwide countries, simply select your country at checkout and you can now pay in your own currency if you use your Clearpay account.
You as the customer are now liable for any local VAT and import duties, these will need to be paid before the delivery company releases your parcel.
Don’t forget, you can also track your parcel by clicking the link in the shipping confirmation email that you receive when your parcel is shipped.
You can buy on-line with the delivery charges being calculated on weight and clearly shown in your basket as detailed below.
You can use your Clearpay account and pay in your local currency. The Foreign Exchange conversion happens on the customer side of the transaction in your local currency. You will be provided with the breakdown of the payment plan into 4 instalments through your local Clearpay entity account. This is done transparently at the time of purchase (unlike debit and credit cards).
| Rest of World||<1kg||£20.99|
All international prices are VAT exempt
Deliveries outside the UK are subject to customs, legal, regulatory and certain practical restrictions. Customers are liable to pay customs duty and will be liable for all charges resulting from parcels being returned due to unpaid duty, this includes delivery and return postage costs.
Most orders are delivered within 7 - 10 working days.
Please note that delivery may be delayed if the international postcode/zip code is entered incorrectly or if duties, taxes or formal customs entry processes apply.
We reserve the right to refuse shipment to PO Boxes, certain International destinations or international parcel forwarding companies. Parcels that are delayed by these companies are not considered lost by Little Active Kids until 20 working days have passed and the forwarding company concerned has fully investigated the missing parcel. No replacement goods will be sent until such an investigation has been completed. We take no responsibility for the goods once we have delivered to the parcel foward company or storage facility. Once we have delivery confirmed by the courier company the order is considered delivered and complete and take no responsibility for the onward movement of the parcel.
The timescales we have quoted are an estimation, except where you pay for express delivery, which is a tracked and guaranteed service via a courier. Occasionally a package delivered using our standard service can be late due to reasons that are out of our control, sometimes this happens at peak times such as Christmas. All our standard deliveries are via Royal Mail and can be tracked so if your parcel is late, please use your tracking number on the Royal Mail website or call us on 01949 842 300 and we will be happy to help locate the parcel.
Our delivery partners send either a text or email on the morning of the delivery (at the latest) so please ensure you give a valid mobile number and your correct email address when placing your order. If you find you will not be in, you will have the opportunity to re-arrange the delivery directly with the courier or the Royal Mail will leave a card stating if they have left it in a safe place or taken it back to the sorting office for you to collect at your convenience.